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Read the pdf (446 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses:
the scope of the APPR...
Publication | 2021-01-22
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (619 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
if a person with a disability makes a request for a service set out in this part at least 48 hours before the scheduled time of departure, the carrier must provide the service . exceptions
If a person with a disability makes a request for a ...
Publication | 2020-05-01
... transparency and raise expectations for ever-better service at ever-lower cost. and as canadians’ deference has declined ... think railway companies are failing to deliver appropriate service . exhibit a comes from the winter of 2013-14, which witnessed ...
Speeches | 2016-05-27
1. Introduction
1.1 About our Code
The Code of Values and Ethics for the Canadian Transportation Agency outlines the core values and expected behaviours that guide us – as Agency employees and public servants – in all activities related to our professional duties.
All federal public servants are...
Publication | 2015-10-06
... and enforcement of the atia and the pa. the cta has a service contract with canadian heritage (pch) to manage the investigation ... and enforcement of the ATIA and the PA. The CTA has a service contract with Canadian Heritage (PCH) to manage the investigation ...
Web page | 2020-11-19
... and enforcement of the atia and the pa. the cta has a service contract with canadian heritage (pch) to manage the investigation ... and enforcement of the ATIA and the PA. The CTA has a service contract with Canadian Heritage (PCH) to manage the investigation ...
Publication | 2020-11-19
Management Statement for the Quarter Ending September 30, 2020
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2020-11-27
... determines that a company is not fulfilling any of its service obligations, the agency may order that specific works be constructed ... is in respect of a grain-dependent branch line listed in schedule i , order the company to add to the plan it is required to prepare ...
Publication | 2008-05-06
... board ruled that cp, which was operating a telegraph news service , was using discriminatory pricing by charging a higher price for ... Board ruled that CP, which was operating a telegraph news service , was using discriminatory pricing by charging a higher price for ...
Publication | 2017-06-12
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