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Displaying 61-70 of 160 items.
Summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency: A Guide
Read the pdf (372 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures   This is a...
Web page | 2022-03-14
Summary of the Assistance for Locating Passenger Seats and Tactile Row Markers: A Guide
Read the pdf (297 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: What are tactile row markers   This is a plain language summary of the Assistance...
Web page | 2022-03-14
New refund regulations
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
New refund regulations now in force
September 8, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force. Related content...
News | 2022-09-08
Remarks from the Chair and CEO, France Pégeot, at the ATAC Canadian Aviation Conference and Tradeshow, on November 18, 2021
Check against delivery Opening Good morning everyone. Thank you for the invitation and the opportunity this gives me to escape my home, actually my dining room table. I hope this will be the first of many "return to normal" meetings! This is my first work engagement outside of Ottawa since...
Speeches | 2022-09-22
Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022
Overview This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline. Context The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airlines
December 19, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced the publication of new data to provide Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the...
News | 2022-12-19
Air travel complaints per 100 flights – by airline – Apr 2022 to Dec 2022
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01
Dashboard – Number of Complaints per 100 Flights flown by airlines for the period ending December 2022
February 1, 2023 – Gatineau, QC – Canadian Transportation Agency Today, the Canadian Transportation Agency (CTA) published the quarterly update of the data dashboard for Air travel complaints per 100 flights by airlines for the period ending December 31, 2022. This dashboard provides Canadians...
News | 2023-02-01
Air travel complaints per 100 flights – by airline – April 2022 to March 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-04-27

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