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Disclaimers
Third-party information liability disclaimer
Some of the information on this web page has been provided by external sources. The Canadian Transportation Agency (CTA) is not responsible for the accuracy, reliability or currency of the information supplied by external sources....
Web page | 2025-12-09
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How to use this document
This accessibility plan outlines what we’ll do over the next 3 years to remove and prevent barriers for persons with disabilities. This plan is being published according to the requirements of the Accessible Canada Act.
This plan begins...
Publication | 2025-12-30
The Canadian Transportation Agency has a long-standing reputation as a trusted and respected Government of Canada tribunal and regulator. That's because transportation matters to us.
We work hard to ensure that our national transportation system is competitive, efficient and accessible to all...
Web page | 2025-03-21
For advice on accessibility issues, the Agency consults its Accessibility Advisory Committee, made up of representatives from the community of persons with disabilities, the transportation industry and other interested parties.
The Agency's Accessibility Advisory Committee and Working Group...
Web page | 2025-12-19
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Introduction
The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
On or about January 3, 2025, at Vancouver International Airport, Flair Airlines Ltd. failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person in proceeding to the boarding area after check-in for flight F8856, thereby contravening...
Enforcement Actions | 2025-04-02
(1) On or about September 8, 2024, Porter Airlines (Canada) Limited, at Toronto Pearson International Airport, failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability thereby contravening subsection 51(1...
Enforcement Actions | 2025-05-08
(A) On or about December 13, 2024, WestJet failed to provide assistance services, on the request of a person with a disability and without delay, to assist the person with disembarking flight WS2249, thereby contravening paragraph 35(f) of the Accessible Transportation for Persons with Disabilities...
Enforcement Actions | 2025-08-11