Agency site
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Amount of compensation the CTA can award for accessibility-related complaints
Domestic flights
In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
On this page
At a glance
From the Chair and Chief Executive Officer (CEO)
Plans to deliver on core responsibilities and internal services
Core responsibility 1: Independent regulatory and dispute-resolution services for transportation providers and users
Internal...
Publication | 2026-03-13
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Table of contents
1. Background
2. Project information
3. Map
4. Call for In-Person or Written Comments
4a. How to submit written comments
4b. In-person public consultation session
5. Media
6. Reference documents
7. Submissions
8. Responses
9. ...
Consultation | 2026-03-31
On or about July 9, 2025, at the Calgary International Airport, WestJet failed to assist without delay a person with a disability, on request, in proceeding to the boarding area after check-in for flight WS778, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with...
Enforcement Actions | 2026-03-30