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Displaying 171-180 of 529 items.
Consultation paper: Development of new airline refund requirements
Introduction The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a...
Web page | 2020-12-21
FAQs - Consultation on new refund requirements
Q1- Why is the CTA holding this consultation? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework. The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
Consultation paper on requested temporary adjustments to the Air Passenger Protection Regulations
The International Air Transport Association (IATA), the National Airlines Council of Canada (NACC), Air Canada and Sunwing Airlines (Sunwing) have asked the Canadian Transportation Agency (Agency) to temporarily adjust certain compensation and rebooking requirements under the Air Passenger...
Web page | 2020-12-11
Departmental Results Report: Gender-based analysis plus 2019-2020
Institutional GBA+ Capacity The CTA continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core values are integrated in decision-...
Web page | 2020-12-07
FAQs: Drone Operations and Air Cargo Licencing
What is new? A milestone. On October 26, 2020, the Canadian Transportation Agency issued the first licence in Canada for a drone cargo delivery service . I am a drone operator thinking about providing drone services. Do I need a licence? If you plan to operate a publicly available air service to...
Web page | 2020-12-03
Reservation checklist for persons with disabilities: A step-by-step guide for planning your travel
This checklist is for your personal use. It will help you identify your travel needs and can be used as a helpful summary when communicating with your travel agent or travel carrier. Remember: Advise carrier of the nature of your disability; Obtain written confirmation of services to be...
Web page | 2020-12-03
Arrival
Watch the ASL videos   ASL version of You've arrived at your destination Continue to the next video: Disembarking   You've arrived at your destination! It's time to gather your baggage and head towards the exit of the terminal building or, if you are making...
Web page | 2020-12-03
Resolving problems
Watch the ASL video   ASL version of Resolving problems End of ASL videos - Resolving problems   Sometimes things can go wrong with even the best-planned trip. If a problem arises or you have a concern related to your trip, let the transportation service...
Web page | 2020-12-03
Planning ahead and making arrangements
Watch the ASL videos   Planning is key ASL version of Planning is key Continue to the next video: Finding information   As a traveller with a disability, you should not face barriers when you travel. It is always a good idea to plan your trip ahead of...
Web page | 2020-12-03
At the terminal
Watch the ASL videos   ASL version of be aware of your carrier's check-in time Continue to the next video: Getting information about the terminal   It's time to go! It is essential for you to be aware of your carrier's check-in time to give yourself...
Web page | 2020-12-03

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