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The Accessible Transportation for Persons with Disabilities Regulations (...
Web page | 2023-12-06
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-08
Related content
News Release
What We Heard
Consultation on proposed changes
Consultation Paper
Air Passenger Protection Regulations
Budget Implementation Act, 2023
Backgrounder
Introduction
The Air Passenger Protection Regulations (APPR) came...
Web page | 2023-09-30
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2023-09-30
Submissions: Consultation on proposed changes to strengthen the Air Passenger Protection Regulations
Disclaimers
Third-party information liability disclaimer
Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2023-09-11
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-04-27
Newfoundland and Labrador
Consumer Affairs Officer
Department of Government Services and Lands
P.O. Box 8700
2nd Floor, West Block
St. John's NL
A1B 4J6
Tel.: 709-729-2600
Fax: 709-729-3205
Web site: www.gov.nl.ca/gs
Prince Edward Island
Department of Consumer...
Web page | 2023-03-27
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01