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December 21 2023 – Gatineau, QC – Canadian Transportation Agency
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Administrative monetary penalty - Air Canada - $97,500 - Issuance: December 21, 2023
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an...
News | 2023-12-21
December 13, 2023 – Gatineau, QC – Canadian Transportation Agency
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Administrative monetary penalty - Air Canada - $52,500 - Issuance: December 12, 2023
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement...
News | 2023-12-13
Read the pdf (516 KB)
Plain language summary
A plain language summary of the Personnel Training for the Assistance of Travellers with Disabilities Guide is available.
1. Purpose
This guide explains the obligations of transportation service providers covered by the Accessible...
Publication | 2023-12-06
The International Day of Persons with Disabilities (IDPD) is marked every year on December 3rd, to promote the integration and access to economic, social and political life of persons with disabilities.
This year’s theme, Beyond the stigma: Building an inclusive Canada, represents the kind of...
News | 2023-12-01
November 9, 2023 – Gatineau, QC – Canadian Transportation Agency
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Administrative monetary penalty - Air Canada - $110,000 - Issuance: November 9, 2023
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy...
News | 2023-11-09
August 16, 2023 – Gatineau, QC – Canadian Transportation Agency
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Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-16
(1) On or about January 16, 2023, Air Canada failed to provide a temporary replacement mobility aid that met the mobility needs of a person with a disability (2RITEM), who did not retain their mobility aid during flight AC92 and it was not made available to the person at their arrival at Santiago...
Enforcement Actions | 2023-08-15
August 4, 2023 – Gatineau, QC – Canadian Transportation Agency
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Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-04
(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-08-03
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency
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Background on the decision related to traveling with emotional support animals
Final Decision no. 105-at-c-a-2023
Preliminary Decision no. LET-at-55-2022
Accessible Transportation for...
News | 2023-06-23