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Watch the American Sign Language (ASL) videos
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: How to provide feedback
The Canadian...
Web page | 2023-05-05
Watch the ASL videos
Transporting your mobility aid
ASL version of Transporting your mobility aid
Continue to the next video: Mobility aids at the terminal
Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05
Watch the ASL videos
Confirmation of training
ASL version of Confirmation of training and Space for your dog
Continue to the next video: Dog relief areas
Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05
Watch the ASL videos
Assistance while travelling
ASL version of Assistance while travelling
Continue to the next video: During your trip
Services available from service providers
You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Watch the ASL videos
Introduction
ASL version of Introduction
Continue to the next video: Accessible transportation mandate
This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
May 1, 2023 – Gatineau, QC – Canadian Transportation Agency
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate...
News | 2023-05-02
(1) On or about February 24, 2023, American Airlines, Inc. failed to provide passenger (MZBXUX), affected by the delay of flight AA4550 scheduled to depart on February 24, 2023, the reason for the delay using the available communication method for which he had indicated a preference, including a...
Enforcement Actions | 2023-05-01
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities.
The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
April 27, 2023 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has announced its determination of the Volume-Related Composite Price Index (VRCPI) for the Canadian National Railway Company (CN) at 1.8295 and the Canadian Pacific Railway Company (CP) at 1....
News | 2023-04-27
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-04-27