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The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2021-05-28
This report covers the 2020 to 2021 fiscal year. A fiscal year runs from April 1 to March 31.
On this page
Service Standards for Air Service Licences Issued
As part of its ongoing commitment to provide quality client service, the CTA has service standards stating the level of performance that...
Web page | 2021-05-27
Complaints about rail noise and vibration
The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by:
federal freight railways or
public passenger service providers (including urban transit authorities). ...
Web page | 2021-05-19
Disclaimer
Personal statements
Please note that participant comments expressed during the public consultations events are considered personal statements and do not represent the official position of the Canadian Transportation Agency. All participants were given the option to make their oral...
Web page | 2021-05-05