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Seating and layout
ASL version of Seating and layout
Continue to the next video: Announcements
Once onboard, if you are blind or have any other visual impairment, your carrier is required – upon your request – to describe the...
Web page | 2020-12-03
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Allergy buffer zones
ASL version of Allergy buffer zones
End of ASL videos - Travelling with severe allergies
If you have a severe allergy, let your carrier know well in advance of your travel but, at a minimum, 48 hours...
Web page | 2020-12-03
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ASL version of Travelling outside Canada
End of ASL videos - Travelling outside Canada
Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other...
Web page | 2020-12-03
Preparing to travel? These resources will help.
They will give you some ideas about how to plan and conduct your journey. They describe services designed to facilitate barrier-free travel on airplanes, trains, ferries and buses that cross a provincial/territorial or Canadian border. These...
Web page | 2020-12-03
Watch the ASL videos
Getting information about the terminal
ASL version of Getting information about the terminal
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Curbside assistance when you arrive at the terminal...
Web page | 2020-12-03
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1. Introduction
The Canadian Transportation Agency (CTA) is developing new accessible transportation guidelines for medium and small transportation service providers (TSPs). These guidelines will set out what is expected of TSPs in meeting their...
Web page | 2020-12-02
Alternate format available
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1. Introduction
The Canadian Transportation Agency (CTA) is Canada’s longest-standing independent, expert tribunal and regulator. One of the CTA’s core mandates is the protection of the fundamental right of persons with disabilities to accessible...
Web page | 2020-11-26
Alternate format available
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Introduction
The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA gives Canadian citizens, permanent residents and persons present in Canada the right...
Web page | 2020-11-19
Alternate format available
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Introduction
The Access to Information Act (ATIA) enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This...
Web page | 2020-11-19
Case No. 20-01590
September 30, 2020
Prepared by: Tom Oommen, Inquiry Officer
Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report
On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05
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