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Designation of large and small airlines for 2024 - Canadian Transportation Agency update
Gatineau, January 17, 2024 – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has updated the list of large and small airlines for 2024. According to the Air Passenger Protection Regulations, large airlines are those that have carried more than two million passengers in...
News | 2024-01-17
Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines)
(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for...
Enforcement Actions | 2023-12-28
Air Canada
(A) On or about August 30, 2023, Air Canada failed to provide assistance services, on the request of a person with a disability (2DIAUJ) and without delay, to assist the person with disembarking flight AC1058, thereby contravening subsection 35(f) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-12-21
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
December 21 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - Air Canada - $97,500 - Issuance: December 21, 2023 Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an...
News | 2023-12-21
WestJet
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 5 violations of failing to provide, free of charge, alternate travel arrangements to passengers (B6RCVJ), and (...
Enforcement Actions | 2023-12-19
Air Canada
(1) On or about October 20, 2023, at Toronto Pearson International Airport, Air Canada failed to permit a person with a disability (4PHJJX) to board in advance of other passengers, on flight AC127, when the person had requested assistance with boarding, locating their passenger seat or cabin,...
Enforcement Actions | 2023-12-13
Air Greenland A/S
(A) On or about June 28, 2023, Air Greenland A/S operated an air service using a Dash 8 type aircraft bearing registration OY-GRH from Nuuk, Greenland (GOH) to Iqaluit, Nunavut (YFB) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening...
Enforcement Actions | 2023-12-13
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
December 13, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - Air Canada - $52,500 - Issuance: December 12, 2023 Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement...
News | 2023-12-13
Summary of the Personnel Training for the Assistance of Travellers with Disabilities: A Guide
Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Personnel required to be trained   The Accessible Transportation for Persons with Disabilities Regulations (...
Web page | 2023-12-06
1263343 Alberta Inc. (dba. Lynx Air)
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H...
Enforcement Actions | 2023-11-27

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