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Background on the decision related to traveling with emotional support animals
Related content Canadian Transportation Agency issues final decision about travelling with emotional support animals Final Decision no. 105-at-c-a-2023 Preliminary Decision no. LET-at-55-2022 Accessible Transportation for Persons with Disabilities Regulations...
Web page | 2023-06-23
Mobility aids and assistive devices
Watch the ASL videos   Transporting your mobility aid ASL version of Transporting your mobility aid Continue to the next video: Mobility aids at the terminal   Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05
Service dogs
Watch the ASL videos Confirmation of training ASL version of Confirmation of training and Space for your dog Continue to the next video: Dog relief areas   Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05
Travelling with a support person
Watch the ASL videos Assistance while travelling ASL version of Assistance while travelling Continue to the next video: During your trip   Services available from service providers You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Accessible Transportation Complaints: A Guide
Watch the ASL videos Introduction ASL version of Introduction Continue to the next video: Accessible transportation mandate   This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Training for transportation service providers on how to assist persons with disabilities
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities. The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
Flair Airlines Ltd.
(1) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged the electric wheelchair of a passenger, and failed to, without charge, immediately provide the passenger with a suitable temporary replacement at the person’s destination, thereby contravening subsection 155(1)...
Enforcement Actions | 2023-04-18
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency) to the Standing Committee on Public Accounts - April 17, 2023
Thank you very much, Mr. Chair. I would like to thank the Committee for the invitation to appear today. With me is Tom Oommen, Director General, Analysis and Outreach, at the Canadian Transportation Agency. The Agency's mandate is based on the Canada Transportation Act and contributes to the...
Speeches | 2023-04-17
Ottawa International Airport Authority
Note: Subject to a Compliance Agreement (1) On or about March 27, 2023, the Ottawa International Airport Authority failed to have a signage that indicates the direction to follow in order to access a designated relief area for service dogs, specifically the designated relief area located past...
Enforcement Actions | 2023-04-14
United Airlines, Inc.
(A) On or about March 10, 2023, at or near Toronto Pearson International Airport (CYYZ), United Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number UA5634, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-03-31

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