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New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
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News release: New refund regulations...
Web page | 2022-06-22
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
June 1, 2022 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (Agency) issued today its final determination and found that Flair is Canadian.
The Canada Transportation Act (CTA) requires that air carriers holding certain licences issued by the Agency be Canadian...
News | 2022-06-01
(A) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (VZRVNP) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.
(B) On or about December 31, 2021, WestJet failed to provide...
Enforcement Actions | 2022-04-25
Sunwing has stated publicly that all impacted passengers with flight delays over three hours will be compensated and provided a link for those passengers to make a claim for compensation.
News | 2022-04-20
(A) On or about November 15, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-FFBE from Toronto, Ontario (CYYZ) to Providenciales, Turks and Caicos (MBPV) without first obtaining the required charter permit or instead providing prior...
Enforcement Actions | 2022-03-30
(A) On or about April 26, 2021, Partner Jet Inc. operated an international passenger charter without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.
Enforcement Actions | 2022-03-30
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Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures
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Web page | 2022-03-14
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Continue to the next video: What are tactile row markers
This is a plain language summary of the Assistance...
Web page | 2022-03-14
Read the pdf (336 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
This is a plain language summary of the Best...
Web page | 2022-03-14