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Media Advisory - Canadian Transportation Agency to hold technical briefing on next steps to strengthen air passenger protection
Gatineau – July 10, 2023 Tom Oommen, Director General, Analysis and Outreach Branch and spokesperson of the Canadian Transportation Agency (CTA) will be holding a virtual technical briefing on the CTA's next steps in the area of air passenger protection and how the CTA plans to strengthen the Air...
News | 2023-07-10
Air Canada
(1) On or about June 29, 2022, Air Canada failed to provide passenger (48TBKE), affected by the delay of flight AC94 scheduled to depart on June 29, 2022, the reason for the delay using the available communication method for which she had indicated a preference, including a method that is...
Enforcement Actions | 2023-06-29
Golden West Airlines, LCC
(1) On or about June 29, 2023, Golden West Airlines, LLC operated an air service using a Gulfstream type aircraft bearing registration N186CW from San Francisco, California, United States (KSFO) and Vancouver, British Columbia, Canada (CYVR) without holding a licence issued under Part II of the...
Enforcement Actions | 2023-06-29
Air Canada
(A) On or about February 25, 2023, at Montréal-Trudeau International Airport (CYUL), Air Canada failed to provide the passengers, by means of the audible announcement made at 10:23, the reason for the delay for flight number AC944, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-06-28
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Background on the decision related to traveling with emotional support animals Final Decision no. 105-at-c-a-2023 Preliminary Decision no. LET-at-55-2022 Accessible Transportation for...
News | 2023-06-23
Porter Airlines Inc.
(A) On or about December 16, 2022, Porter Airlines Inc. on its website (www.flyporter.com) sold, caused to be sold or publicly offered for sale in Canada an air service using large aircraft without holding a licence issued under Part II of the Canada Transportation Act in respect of that service ,...
Enforcement Actions | 2023-06-22
Aerovias del Continente Americano S.A.
(A) On or about May 8, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.avianca.com) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening...
Enforcement Actions | 2023-06-19
Japan Airlines Co., Ltd.
(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Japan Airlines Co., Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number JL17, thereby contravening subsection 13(4) of the Air Passenger Protection...
Enforcement Actions | 2023-06-16
United Airlines, Inc.
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to make available, in simple, clear and concise language, on a document on...
Enforcement Actions | 2023-06-08
Flair Airlines Ltd.
(1) On or about May 10, 2023, Flair Airlines Ltd. failed to make available on a digital platform that Flair Airlines Ltd. uses to sell tickets (www.flyflair.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, specifically information on...
Enforcement Actions | 2023-06-08

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