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How to upload files to the secure file transfer system
Read all the instructions first Please read the instructions carefully to make sure you're uploading your documents in the correct folder. How to log in Note: It's recommended to use a desktop computer. You must use a browser with JavaScript enabled. Go to the login page to connect to...
Web page | 2016-08-26
Filing deadlines for an adjudicated dispute
When do I have to file? You should file any forms or documents according to the deadlines set out below, unless another time period is specified by the Agency. See deadlines for: Requests Filing of submissions Expedited processes Reminder: your form and any...
Web page | 2016-08-26
How to manage your adjudication case
 Do you have questions about your adjudication case? This Q&A provides quick answers. If you want more information, you can refer to the applicable section of the Dispute Adjudication Rules.   Submissions How can I file a submission? You can use one of our forms...
Web page | 2016-08-26
How adjudication works
The stages of an adjudication case There are 2 stages for any dispute resolved through adjudication. For detailed information about these stages, see the Dispute Adjudication Rules. Air travel complaints: On September 30, 2023, the CTA launched a new resolution process for air travel...
Web page | 2016-08-26
Privacy Impact Assessment of the Forms for the Complaint and Dispute Resolution Program
Table of Contents Background Scope of Work, Methodology and Approach Section 1: Overview and PIA Initiation Section II: Risk Area Identification and Categorization Background The Canadian Transportation Agency (Agency) is an independent, quasi-judicial tribunal established...
Web page | 2016-07-14
Chair and CEO Scott Streiner addresses the Pulse and Special Crops Convention on July 7, 2016
Check against deliveryAs I was putting the finishing touches on my speech last night, I glanced out of my hotel window and I saw the rail lines running from Union Station out towards Ottawa, Montréal, and Halifax. I saw the Gardiner Expressway in its usual state of gridlock. I saw a shipping vessel...
Speeches | 2016-07-11
Chair and CEO Scott Streiner addresses the Economic Club of Canada on May 26, 2016
Check against delivery It’s a pleasure to be here today, 10 months after I assumed leadership of the Canadian Transportation Agency. That’s still early enough, I think, to look at the organization and issues before it with fresh eyes, but long enough to have developed some views and plans. I would...
Speeches | 2016-05-27
Working at the Agency
Why choose the Agency? Here are some of the reasons why you can have an engaging and meaningful career at the Agency: We focus on our people. We work hard at recruiting, developing and retaining a highly competent work force. We foster a cooperative, rewarding work environment that provides you...
Web page | 2016-05-04
Organizational chart
Reporting to the Chair and Chief Executive Officer Vice-Chair and Members Chief of Staff Analysis and Outreach Branch Dispute Resolution Branch Determinations and Compliance Branch Enabling Services Branch Agency branches Led by the Chief Strategy Officer, the Analysis and Outreach...
Web page | 2016-04-01
Privacy impact assessment – Case management system
Executive summary Background The Canadian Transportation Agency (Agency) is an independent, quasi-judicial tribunal and economic regulator. It makes decisions and determinations on a wide range of matters involving air, rail and marine modes of transportation under the authority of Parliament, as...
Web page | 2016-02-22

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