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(A) On or about January 4, 2024, at Toronto Pearson International Airport (CYYZ), Flair Airlines Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number F81602, thereby contravening subsection 13(4) of the Air Passenger Protection...
Enforcement Actions | 2024-03-27
(1) On or about December 22, 2023, at Vancouver International Airport (YVR), Horizon Air Industries, Inc. failed to provide the passengers, by means of an audible announcement, with information regarding the reason for the delay for flight number QX2244, the compensation to which they may be...
Enforcement Actions | 2024-03-01
A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Air Canada has committed 9 violations of failing to provide, free of charge, alternate travel arrangements to passengers (28M5QA), (...
Enforcement Actions | 2024-02-22
(A) On or about February 6, 2024, Air India Limited advertised the price of an air service on the website www.airindia.com and did not include each optional incidental service offered for which a fee or charge is payable and its total price or range of total prices, thereby contravening paragraph...
Enforcement Actions | 2024-02-15
(A) On or about January 26, 2024, Alaska Airlines, Inc. provided information in an advertisement on the website https://www.alaskaair.com/ in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for any optional incidental service, thereby...
Enforcement Actions | 2024-02-13
(A) On or about February 1, 2024, American Airlines, Inc., advertised the price of an air service on the website without including in the advertisement the total price for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the...
Enforcement Actions | 2024-02-13
A) On or about January 23, 2024 Italia Trasporto Aereo S.p.A. advertised the price of an air service on the website without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air...
Enforcement Actions | 2024-02-13
(A) On or about October 12, 2023, Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) failed to provide passenger (2ITHJL), affected by the delay of flight LH475 scheduled to depart on October 12, 2023, at 20:50, the reason for the delay using the available communication method for...
Enforcement Actions | 2023-12-28
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Swoop Inc. has committed 5 violations of failing to provide, free of charge, alternate travel arrangements to passengers (B6RCVJ), and (...
Enforcement Actions | 2023-12-19
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing 1263343 Alberta Inc. (dba. Lynx Air) has committed 37 violations of failing to provide passengers (0LREWJ), (7S13DZ), (DU7SI9), (E0UR7H...
Enforcement Actions | 2023-11-27
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