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Accessibility Help Line
Have questions relating to accessible transportation?
Need help filing an accessibility complaint?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of...
Web page | 2016-09-26
Introduction
More and more travellers are using the websites of transportation service providers to arrange travel. If persons with disabilities are to have equal access to these websites, transportation service providers must ensure that their websites are accessible. This resource tool is...
Publication | 2016-07-08
Executive summary
Introduction and background
The Canadian Transportation Agency (Agency) is an independent quasi-judicial tribunal of the Government of Canada. Part V of the Agency's enabling statute, the Canada Transportation Act, S.C., 1996, c. 10 (CTA), contains accessible transportation...
Publication | 2016-06-15
Background
The Canadian Transportation Agency (Agency) is responsible for ensuring that undue obstacles to the mobility of persons with disabilities are removed from air and federal rail, ferry and bus services and facilities. It seeks to remove these obstacles by:
administering regulations and...
Publication | 2016-06-08
June 6, 2016 – Gatineau, QC – Canadian Transportation Agency
As part of the Regulatory Modernization Initiative announced last week, the Agency is launching the first phase of its regulatory review, which focuses on accessible transportation.
To advance this initiative, the Agency will be meeting...
News | 2016-06-06
Most provisions of the – over 200 – are now in force. More complex provisions are being phased-in over two years until 2022.
The ATPDR have been amended to correct errors and inconsistencies so that the ATPDR are as clear as possible. In addition, the Canadian Transportation Agency Designated...
Consultation | 2016-05-31
Purpose of this Code
This Code contains accessibility standards developed to improve the communication of transportation-related information for persons with disabilities on a systemic basis as they use the federal transportation network.
While this Code focuses on the information needs of...
Publication | 2016-03-31
How to make communications accessible
Multiple formats
Website accessibility
Common accessibility symbols
Improving communication with persons with disabilities
Standards for the accessibility of communications are set out in Removing Communication Barriers for...
Web page | 2016-03-30
Purpose of the Code of Practice
This Code of Practice (Code) contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by air, and sets out what the Canadian Transportation Agency expects of aircraft operators.
In addition to...
Publication | 2016-03-17
Introduction
Transportation service providers are required to assist their passengers with disabilities and are guided by the Canadian Transportation Agency's accessibility standards (including regulations and codes of practice), which help ensure that air and federal rail, ferry and bus services...
Publication | 2016-03-10