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Displaying 61-70 of 629 items.
What you should know if you were affected by the cancelled Montreal LEVEL flights
July 17, 2018 - Gatineau, QC - Canadian Transportation Agency The CTA is aware of LEVEL flight cancellations on July 14 and 16, which affect passengers attempting to depart Montréal Pierre Elliott Trudeau International Airport for Europe. The CTA is currently looking into the matter and will...
News | 2018-07-17
FAQs: Air passenger protection regulations
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Background Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
Air passenger protection regulations
Air Passenger Protection Regulations now finalized In May 2018, the Canadian Transportation Agency (CTA) began developing Air Passenger Protection Regulations to establish airline obligations toward passengers, including minimum compensation levels and standards of treatment in different...
Consultation | 2019-07-08
Information for ticket-holders impacted by major weather events
There are several major weather events currently affecting air travel, including hurricanes Olivia (Hawaii) and Florence (southern and eastern United States) and tropical storm Isaac (Caribbean).  These storms are expected to cause significant disruptions to air travel both domestically and...
News | 2018-09-13
Primera ticket holders – Important information about cessation of air operations
The Canadian Transportation Agency (CTA) is providing the following advice to passengers affected by the cessation of Primera Air's operations on October 2, 2018: If you have purchased a ticket but have not yet travelled, or you are still in transit, you should contact your travel agent or other...
News | 2018-10-03
Information for ticket-holders impacted by hurricane Michael
Hurricane Michael is currently affecting domestic and international air travel in the southern United States. When severe weather or other uncontrollable events impact your flight and travel dates, you are strongly encouraged to contact your airline, travel agency or tour consolidator as soon as...
News | 2018-10-11
Air Passenger Protection Regulations Consultations - What We Heard
Air passengerprotection public consultations What we heard Download PDF Table of Contents Introduction Consultation Overview Key Themes Airline's Obligation to Communicate Clearly Flights Delays and Cancellations...
Publication | 2018-10-15
CTA releases What We Heard Report summarizing its air passenger protection consultations
Gatineau, Quebec – October 16, 2018 – The Canadian transportation Agency (CTA) today released its What We Heard Report, summarizing the input it received from Canadians over the course of its national consultations on new air passenger protection regulations. The three-month consultation process...
News | 2018-10-15
Guide to Canadian Ownership and Control in Fact for Air Transportation
Introduction This Guide explains the Canadian ownership requirement for obtaining a licence to operate an air service from the Canadian Transportation Agency (Agency), and for maintaining such a licence. It explains how the Agency interprets and applies the legal requirement for an air licence...
Publication | 2018-10-19
Application Process for Canadian Ownership Determinations for Air Transportation
Introduction Anyone wishing to obtain or maintain an air service licence must meet legal requirements related to Canadian ownership. These requirements are set out in the Canada Transportation Act (Act) and the Canadian Transportation Agency (Agency) is responsible for determining whether a...
Publication | 2018-10-19

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