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Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2025-05-06
Introduction
The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
The Agency is required by the Canada Transportation Act to set annual Maximum Revenue Entitlements (MRE) for Canadian National Railway Company (CN) and Canadian Pacific Kansas City Limited (CPKC) for the movement of western grain and determine whether each entitlement has been exceeded.
For more...
Web page | 2025-12-19
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