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CTA Air Travel Complaints
If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
Results of recent periodic facility inspection conducted on December 10, 2018, by a designated enforcement officer of the Canadian Transportation Agency indicate that the JA Douglas McCurdy Sydney Airport is in contravention of sections 8 and 9 of the Personnel Training for the Assistance of...
Enforcement Actions | 2019-02-21
Results of an investigation conducted by a designated enforcement officer, Ontario Region of the Canadian Transportation Agency (Agency) indicate that Air Canada has violated subsection 67(3) of the Canada Transportation Act in that it failed to provide a passenger with a meal voucher to be used...
Enforcement Actions | 2019-02-21
Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Frontier Airlines, Inc. is in contravention of paragraphs 135.8(1)(a) and 135.8(1)(e), section 135.91 and subsections 135.8(2) and 135.8(3) of the Air...
Enforcement Actions | 2019-03-11
Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that British Airways Plc is in contravention of subsection 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information found on...
Enforcement Actions | 2019-03-11
(A) On or about October 18 2018, British Airways Plc. violated:
subsection 135.8(2) of the ATR by not setting out all third party charges under the heading “Taxes, Fees and Charges” on the booking system found on the web site britishairways.com/en-ca.
section 135.91 of the ATR by setting out an...
Enforcement Actions | 2019-03-15
(A) On or about December 12, 2018, Lufthansa German Airlines advertised the price of an air service on its Canadian website lufthansa.com/ca without setting out all third party charges under the heading "Taxes, fees and Charges" thereby contravening subsection 135.8(2) of the Air Transportation...
Enforcement Actions | 2019-03-15
Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) is in contravention of paragraph 135.8(1)(b) and subsection 135.8(3) of the Air Transportation...
Enforcement Actions | 2019-03-11
(A) On or about September 20, 2018, Air China advertised the price of an air service on its website airchina.ca without setting out all third party charges under the heading "Taxes, fees and Charges" thereby contravening subsection 135.8(2) of the Air Transportation Regulations.
Enforcement Actions | 2019-03-15
RE: Warning for violation of paragraph 67(1)(a) of the Canada Transportation Act
Results of a recent compliance verification conducted at Vancouver Airport South Terminal on March 8, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Central Mountain Air...
Enforcement Actions | 2019-03-28