Agency site
Displaying 11-20 of 54 items.
Getting information about the terminal
ASL version of this chapter
Coming soon
Many terminals publish maps of their interiors on their websites so you can chart your own course ahead of time. Canadian terminals are also required to publish on their websites...
Web page | 2020-12-03
ASL version of this chapter
Sometimes things can go wrong with even the best-planned trip. If a problem arises or you have a concern related to your trip, let the transportation service provider know. Often, a discussion is all that's required to fix the problem or...
Web page | 2020-12-03
ASL version of this chapter
Our tips can also help you if you travel outside the country. Remember, though, that Canadian standards and rules generally don't apply in other countries (although the CTA has sometimes extended some Canadian standards and rules to Canadian...
Web page | 2020-12-03
ASL version of this chapter
You've arrived at your destination! It's time to gather your baggage and head towards the exit of the terminal building or, if you are making a connection to continue your journey.
Disembarking
ASL version of this chapter...
Web page | 2020-12-03
ASL version of this chapter
It's time to go! It is essential for you to be aware of your carrier's check-in time to give yourself enough time to both get to the terminal and receive assistance to check in, drop any baggage and get through the terminal to the gate...
Web page | 2020-12-03
Seating and layout
ASL version of this chapter
Once onboard, if you are blind or have any other visual impairment, your carrier is required – upon your request – to describe the layout of the transportation equipment, including the location of washrooms and...
Web page | 2020-12-03
Transporting your mobility aid
ASL version of this chapter
Your carrier is required to transport your mobility aid except in the following circumstances:
if the weight of your mobility aid exceeds the capacity of the device used for boarding mobility aids....
Web page | 2020-12-03
Allergy buffer zones
ASL version of this chapter
If you have a severe allergy, let your carrier know well in advance of your travel but, at a minimum, 48 hours before your departure.
You can ask your carrier to establish a buffer zone around your seat. This...
Web page | 2020-12-03
This checklist is for your personal use. It will help you identify your travel needs and can be used as a helpful summary when communicating with your travel agent or travel carrier.
Remember:
Advise carrier of the nature of your disability;
Obtain written confirmation of services to be...
Web page | 2020-12-03
Travel Advisory from the Government of Canada
Accessible travel in the context of COVID-19
Preparing to travel? These resources will help.
They will give you some ideas about how to plan and conduct your journey. They describe services designed to facilitate barrier-free travel on...
Web page | 2020-12-03