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An Expert Report Regarding the Carriage of Emotional Support Animals On Board Transportation Equipment
Introduction
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) – which came into effect on...
Publication | 2022-12-07
Notice:
This page presents a previous version of the Accessibility Plan. The current version of the plan is available here: Accessibility Plan 2026-2028
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Watch the ASL video
1. Plain Language Summary of the Plan
ASL version of Plain Language Summary of...
Publication | 2022-12-23
Message From the Chair and Chief Executive Officer
The last few years have seen the Canadian Transportation Agency (CTA) strengthening the regulatory framework for which it is responsible, particularly with respect to air passenger protection and accessibility of the transportation system. Along...
Publication | 2022-03-02
Introduction
The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control.
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Web page | 2022-06-22
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News release: New refund regulations now in force
Highlights of the new refund regulations
Air Passenger Protection Regulations (APPR)
Air Passenger Protection: Know your rights
APPR Guides
Q1. What do the amendments require?
Until...
Web page | 2022-06-22
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
Overview
Total rulings by Members
Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.
As objective and...
Web page | 2022-06-22
September 8, 2022 – Gatineau, Quebec – The Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force.
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News | 2022-09-08
Canadian
Transportation
Agency
Download the PDF of the Annual Report
Table of contents
Message from the Chair and CEO
Who we are
Transportation industry context
Regulating industry
Resolving disputes
Assessment of the Act
Appendix: Reporting on dispute...
Publication | 2022-11-07
Featured resources
Best Practices for Indoor Relief Areas for Service Dogs in Terminals
International Working Group on Special Service Request Codes
Take charge of your travel: Resources for...
Web page | 2022-11-07