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Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed 122 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why...
Enforcement Actions | 2023-02-09
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Swoop Inc. has 61 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why...
Enforcement Actions | 2023-02-03
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation, believing 9736140 Canada Inc. (Pascan Aviation) , has committed 22 violations of not providing the prescribed compensation requested by...
Enforcement Actions | 2023-02-03
(A) On or about January 23, 2023, Porter Airlines (Canada) Limited advertised the price of an air service on their Facebook page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection...
Enforcement Actions | 2023-02-03
(A) On or about January 24, 2023, 1263343 Alberta Inc. (Lynx Air) advertised the price of an air service in a marketing email sent by noreply@lynxair.com without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the...
Enforcement Actions | 2023-02-03
February 1, 2023 – Gatineau, QC – Canadian Transportation Agency
Today, the Canadian Transportation Agency (CTA) published the quarterly update of the data dashboard for Air travel complaints per 100 flights by airlines for the period ending December 31, 2022. This dashboard provides Canadians...
News | 2023-02-01
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01
Overview
This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines.
The Air travel complaints data is compiled by the CTA and will be...
Web page | 2023-02-01
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Flair Airlines Ltd. committed 40 violations of not providing the minimum compensation of $500 to a passenger who arrived...
Enforcement Actions | 2023-01-30
(A) On or about January 28, 2022, Air Liaison Inc. advertised the price of an air service on their Facebook page without including the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the Air Passenger Protection Regulations (APPR...
Enforcement Actions | 2023-01-30