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Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-04-27
May 1, 2023 – Gatineau, QC – Canadian Transportation Agency
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate...
News | 2023-05-02
Background
Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency)
Thank you very much, Mr. Chair.
I would like to thank the committee for the invitation to appear today.
As you noted, I am accompanied today by Tom Oommen, director...
Web page | 2023-05-11
Here is some important information for passengers whose flights may have been affected by the labour disruption at WestJet.
Related content
Know your rights
Flight delays and cancellations
Air Passenger Protection Regulations
The Air Passenger Protection...
News | 2023-05-16
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to:
celebrate the valuable contributions and leadership of Canadians with disabilities;
highlight the work of people, organizations and communities...
News | 2023-05-30
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to:
celebrate the valuable contributions and leadership of Canadians with disabilities;
highlight the work of people, organizations and communities...
Speeches | 2023-05-30
Thank you very much, Mr. Chair.
I would like to thank the committee for the invitation to appear today.
As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency.
The agency has a broad economic regulation and dispute resolution mandate. On...
Speeches | 2023-01-12
Thank you very much, Mr. Chair.
I would like to thank the Committee for the invitation to appear today.
With me is Tom Oommen, Director General, Analysis and Outreach, at the Canadian Transportation Agency.
The Agency's mandate is based on the Canada Transportation Act and contributes to the...
Speeches | 2023-04-17
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline.
If the airline does not respond to...
News | 2023-06-07
Related content
Canadian Transportation Agency issues final decision about travelling with emotional support animals
Final Decision no. 105-at-c-a-2023
Preliminary Decision no. LET-at-55-2022
Accessible Transportation for Persons with Disabilities Regulations...
Web page | 2023-06-23