Agency site
Displaying 1-10 of 33 items.
Outcomes
In alignment with the National Transportation Policy, the CTA contributes to achieve:
An accessible, competitive, economic and efficient national transportation system that serves the needs of participants and communities, and in which people trust.
Vision
A modern high-...
Web page | 2025-03-03
March 20, 2025 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has been named as one of the National Capital Region's Top Employers for 2025.
This special designation recognizes employers in the Ottawa-Gatineau area that are leaders in providing...
News | 2025-03-20
Accessible, rail and marine transportation
An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference).
Type of disputes
Possible outcome
Accessibility (disability-related)
Rail
Marine...
Web page | 2025-05-06
Introduction
The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the...
Publication | 2025-05-06
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2025-05-06
The Canadian Transportation Agency has a long-standing reputation as a trusted and respected Government of Canada tribunal and regulator. That's because transportation matters to us.
We work hard to ensure that our national transportation system is competitive, efficient and accessible to all...
Web page | 2025-03-21
Gender-based analysis plus
Introduction
In 2018, Parliament passed the Canadian Gender Budgeting Act. The Departmental Plans and Departmental Results Reports are being used to fulfill the President of the Treasury Board’s obligations to make public, every year, analysis on the impacts of...
Web page | 2025-06-17
What is this guide for?
This guide is intended to help Canadian applicants successfully apply for a domestic, a scheduled international or a non-scheduled international licence.
What constitutes a complete application?
The following documents must be provided as part of the licence application...
Publication | 2025-08-25
On this page
An efficient transportation system for Canada
Air
Rail
Marine
Consumer protection for air travellers
New complaints and backlog of complaints at year end
Complaints processed
Number of complaints per 100 flights
Number of complaints...
Publication | 2025-09-04
Introduction to the 2024 to 2025 Departmental Sustainable Development Strategy Report
The 2022 to 2026 Federal Sustainable Development Strategy (FSDS) presents the Government of Canada’s sustainable development goals and targets, as required by the Federal Sustainable Development Act. This is the...
Publication | 2025-11-03