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1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide provides information for air carriers and federal passenger...
Publication | 2026-04-20
Amount of compensation the CTA can award for accessibility-related complaints
Domestic flights
In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
On this page
The need for a job aid system
Discussions with subject matter experts
Observing ground handler operations
Prototyping a job aid system
Evaluating the job aid system
Finalizing the job aid system
Selecting the right materials
Integrating the job aid system into...
Publication | 2026-04-27
Read the PDF version (443 ko)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. What is considered to be a service dog
This guide explains the obligations of transportation...
Publication | 2026-04-20
Read the PDF version (525 KB)
On this page
Purpose of this guide
Context for use
Members of personnel required to be trained (Subsection 16(1))
Requirements of the ATPDR (subsection 16(1))
The principles (Paragraph 16(2)(a))
Training for personnel (Subsection 16(2))...
Publication | 2026-06-18
August 6, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) reminds Canadians of their rights when travelling with a service dog under the Accessible transportation for persons with disabilities regulations (ATPDR).
What is a service dog?
The ATPDR define a service dog as...
News | 2026-08-06
August 24, 2026 – Gatineau, QC – Canadian Transportation Agency
Under the Canadian Transportation Agency’s Accessible transportation for persons with disabilities regulations (ATPDR), persons living with a disability who rely on service dogs are entitled to accessible, clearly marked, and...
News | 2026-08-24
Accessibility Help Line
Have questions about accessible transportation or about the complaint process?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of Accessibility Help Line of Accessibility complaints about transportation...
Web page | 2026-02-13