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Displaying 31-40 of 54 items.
Travelling with Mobility Aids and other Assistive Devices : A Guide
Read the pdf (517 KB) Watch the ASL videos 1. Purpose ASL version of Chapter 1. Purpose Continue to the next video: Chapter 2. Mobility aids and other assistive devices covered by the ATPDR   This guide explains the requirements in the Accessible...
Publication | 2020-05-01
Transportation Service Providers Covered by the Accessible Transportation for Persons with Disabilities Regulations: A Guide
Read the pdf (728 KB) 1. Introduction The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) provide a set of clear, consistent and specific accessibility requirements for transportation service providers. The regulations cover many parts of the travel experience...
Publication | 2020-05-01
Assistance for Locating Passenger Seats and Tactile Row Markers: A Guide
Read the pdf (447 KB) Plain language Summary A plain language summary of the Assistance for Locating Passenger Seats and Tactile Row Markers Guide is available. 1. Purpose This guide explains the requirements in the Accessible Transportation for Persons with Disabilities Regulations (...
Publication | 2020-06-30
Best Practices for Interacting with Persons with Disabilities: A Guide
Read the pdf (448 KB) Plain language Summary A plain language summary of the Best Practices for Interacting with Persons with Disabilities Guide is available. 1. Purpose This guide provides best practices for transportation service providers subject to the requirements in the Accessible...
Publication | 2020-06-30
Accessible Transportation Complaints: A Guide
Watch the ASL videos Introduction ASL version of Introduction Continue to the next video: Accessible transportation mandate   This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Railway Crossings: A Guide
For landowners, road authorities, utility companies, and federal railway companies Introduction This guide explains how to prevent and resolve disputes about railway crossings. It covers building, maintaining, and paying for a crossing, in two parts: Information for landowners who want to...
Publication | 2020-09-28
The Maximum Revenue Entitlement: A Guide
Disclaimer : This is not a legal document. The explanations and definitions provided are for general guidance purposes only. For legal information on the Maximum Revenue Entitlement, see the Canada Transportation Act, Division VI. In case of differences between this guide and the legislation,...
Publication | 2020-12-22
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
Read the pdf (392 KB) Watch the ASL videos 1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air...
Publication | 2021-01-22
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22

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