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Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Summary of the Proposed Accessible Transportation Planning and Reporting Regulations
Read the pdf (380 KB) Introduction ASL version of this chapter   The Canadian Transportation Agency (CTA) is proposing new regulations, called the Accessible Transportation Planning and Reporting Regulations (ATPRR). The CTA is bringing forward these...
Publication | 2021-02-11
Summary of the Regulations Amending the Accessible Transportation for Persons with Disabilities Regulations and the Canadian Transportation Agency Designated Provisions Regulations
Read the pdf (395 KB) Watch the ASL videos Summary of the Regulations ASL version of this chapter   The Canadian Transportation Agency (CTA) has developed new regulations to make sure that accessibility-related orders of the CTA can be enforced...
Publication | 2021-02-16
Freight Rail Service and Rates: A Guide
Disclaimer : This is not a legal document. The explanations and definitions it sets out are for general guidance purposes only. For legal information, see the following legislation, regulations, and rules: Canada Transportation Act, Part III (Railway Transportation), Part IV (Arbitrations...
Publication | 2021-03-08
Liability Insurance Requirements for Wet-Lease and Code-Share Arrangements: A Guide
Read the pdf (420 KB) 1. Introduction All airlines licensed by the Canadian Transportation Agency (CTA) that offer service to, from, or within Canada, must have the appropriate liability insurance to cover claims from injuries, death, and damage...
Publication | 2021-06-18
Code-share arrangements: A Guide
Read the pdf (403 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Code-share requirements are set out in the Canada Transportation Act, section 60; the Air...
Publication | 2021-06-18
Applying for Wet-Lease Approval: A Guide
Read the pdf (494 KB) Disclaimer: This is not a legal document. The explanations and definitions it provides are for general guidance purposes only. Wet-leasing requirements are set out in the Canada Transportation Act, section 60; the Air Transportation Regulations (ATR), sections 8.2...
Publication | 2021-06-18
What We Heard – New Airline Refund Requirements
Read the pdf (431 KB) Introduction The COVID-19 pandemic and subsequent collapse of global air travel have revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to...
Publication | 2021-07-02
Consultations on proposed changes to interswitching rate-setting and billing: What we heard report
Read the pdf (372 KB) Introduction On August 28, 2020, the Canadian Transportation Agency (CTA) launched consultations on proposed changes to the Railway Interswitching Regulations. Our aim in proposing changes was to keep regulated...
Publication | 2021-07-23
Providing Information to Own Motion Investigations of Freight Rail Service: A Guide
Read the pdf (400 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Requirements for an own motion investigation are set out in the Canada Transportation Act,...
Publication | 2021-07-28

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