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The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2021-05-28
This report covers the 2020 to 2021 fiscal year. A fiscal year runs from April 1 to March 31.
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Service Standards for Air Service Licences Issued
As part of its ongoing commitment to provide quality client service, the CTA has service standards stating the level of performance that...
Web page | 2021-05-27