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Displaying 291-300 of 558 items.
Statistics 2019-2020
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2020-11-04
Inquiry Officer’s Report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
Case No. 20-01590 September 30, 2020 Prepared by: Tom Oommen, Inquiry Officer Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05
Annual Report on the Administration of the Privacy Act 2019–2020
Alternate format available PDF Introduction The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA gives Canadian citizens, permanent residents and persons present in Canada the right...
Web page | 2020-11-19
Annual Report on the Administration of the Access to Information Act 2019–2020
Alternate format available PDF Introduction The Access to Information Act (ATIA) enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This...
Web page | 2020-11-19
Departmental Results Report: Gender-based analysis plus 2019-2020
Institutional GBA+ Capacity The CTA continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core values are integrated in decision-...
Web page | 2020-12-07
Consultations on Phase II of the Accessible Transportation for Persons with Disabilities Regulations: What We Heard
Alternate format available PDF 1. Introduction The Canadian Transportation Agency (CTA) is Canada’s longest-standing independent, expert tribunal and regulator. One of the CTA’s core mandates is the protection of the fundamental right of persons with disabilities to accessible...
Web page | 2020-11-26
Discussion paper: Accessible Transportation Guidelines for Medium and Small Transportation Service Providers
Alternate format available PDF 1. Introduction The Canadian Transportation Agency (CTA) is developing new accessible transportation guidelines for medium and small transportation service providers (TSPs). These guidelines will set out what is expected of TSPs in meeting their...
Web page | 2020-12-02
FAQs: Drone Operations and Air Cargo Licencing
What is new? A milestone. On October 26, 2020, the Canadian Transportation Agency issued the first licence in Canada for a drone cargo delivery service . I am a drone operator thinking about providing drone services. Do I need a licence? If you plan to operate a publicly available air service to...
Web page | 2020-12-03
Travelling with a support person
Watch the ASL videos Assistance while travelling ASL version of Assistance while travelling Continue to the next video: During your trip   Services available from service providers You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Service dogs
Watch the ASL videos Confirmation of training ASL version of Confirmation of training and Space for your dog Continue to the next video: Dog relief areas   Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05

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