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Displaying 351-360 of 555 items.
Complaints and disputes about rail transportation
Types of dispute resolution services The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours. Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
Administrative Burden Baseline - 2017
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an administrative...
Web page | 2017-09-08
Administrative Burden Baseline − 2018
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2018-09-25
Forward Regulatory Plan: 2023 to 2025
This Forward Regulatory Plan provides information on regulatory initiatives that the Canadian Transportation Agency (CTA) aims to propose or finalize in the next 2 years through: pre-publication in the Canada Gazette, Part I final publication in the Canada Gazette, Part II The Forward...
Web page | 2023-04-04
Fees Notice
Interpretation, general and fees Interpretation The definitions in this section apply in this fees notice "Agency" means that Canadian Transportation Agency "contract" means a contract determined with the Agency and the applicant/party "fee" means an amount – called a fee, charge,...
Web page | 2023-12-14
Our values
Our Code of Values and Ethics outlines the core values and expected behaviours that guide us in all activities related to our professional duties. Text equivalent: Our guiding values Our guiding values: Respect for democracy We uphold Canadian parliamentary democracy and promote...
Web page | 2023-12-20
Training for transportation service providers on how to assist persons with disabilities
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities. The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
Air travel complaints per 100 flights – by airline – October 2022 to December 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-02-01
How adjudication works
The stages of an adjudication case There are 2 stages for any dispute resolved through adjudication. For detailed information about these stages, see the Dispute Adjudication Rules. Air travel complaints: On September 30, 2023, the CTA launched a new resolution process for air travel...
Web page | 2016-08-26
Canadian Transportation Agency’s 2024-2025 Departmental plan at a glance
A departmental plan describes a department’s priorities, plans and associated costs for the upcoming three fiscal years. Vision, mission, raison d’etre and operating context Minister’s mandate letter Read the full departmental plan. Key priorities To deliver on its core mandates, the CTA is...
Web page | 2024-02-29

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