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Air travel complaints per 100 flights – by airline – April 2022 to March 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-04-27
Background on the decision related to traveling with emotional support animals
Related content Canadian Transportation Agency issues final decision about travelling with emotional support animals Final Decision no. 105-at-c-a-2023 Preliminary Decision no. LET-at-55-2022 Accessible Transportation for Persons with Disabilities Regulations...
Web page | 2023-06-23
Strengthening Air Passenger Protection in Canada
Related content News Release What We Heard Consultation on proposed changes Consultation Paper Air Passenger Protection Regulations Budget Implementation Act, 2023 Backgrounder Introduction The Air Passenger Protection Regulations (APPR) came...
Web page | 2023-09-30
Standing Senate Committee on Transport and Communications (May 16, 2023)
Date: Tuesday, May 16th, 2023 Meeting Details Time: 9:00am EST Location: Room B45, Senate of Canada Building and by videoconference Table of contents Introduction Opening Remarks Relevant Legislation Committee Members Follow-ups...
Web page | 2023-09-15
Guideline on the Canadian Transportation Agency's Complaint Resolution Office air travel complaints process
1. Purpose (1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints. (2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply. (3) This guideline applies to all...
Web page | 2023-09-30
Air travel complaints per 100 flights – by airline – July 2022 to September 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-08
Introduction: Standing Senate Committee on Transport and Communications, May 16, 2023
Table of contents  Introduction  Key Issue Scripts  Data  CTA Organizational Information  Additional Information  In this section Opening Remarks Relevant Legislation Committee Members Follow-ups from EC discussion of May 15th Opening remarks from...
Web page | 2023-09-15
Key Issue Scripts: Standing Senate Committee on Transport and Communications (May 16, 2023)
Table of contents  Introduction  Key Issue Scripts  Data  CTA Organizational Information  Additional Information  In this section External BIA lines BIA summary document BIA Qs and As Cost Recovery Backlog Assessment of APPR Amendments to the Act Summary...
Web page | 2023-09-15
Data: Standing Senate Committee on Transport and Communications (May 16, 2023)
Table of contents  Introduction  Key Issue Scripts  Data  CTA Organizational Information  Additional Information  In this section DRB Data Accessibility Complaints Data Comparison of CTA AMPs vs Other Organizations Compliance Statistics DRB Data...
Web page | 2023-09-15
CTA Organizational Information: Standing Senate Committee on Transport and Communications (May 16, 2023)
Table of contents  Introduction  Key Issue Scripts  Data  CTA Organizational Information  Additional Information  Overall Budget information Budget CTA Reference Levels (In millions of dollars) 2018-19 2019-20 2020-21 2021-22...
Web page | 2023-09-15

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