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Part V.1 of the Air Transportation Regulations sets out requirements for all-inclusive air price advertising.
These rules help consumers easily determine the total price of advertised air services, and encourage fair competition among advertisers of air services.
Help with implementation...
Web page | 2019-10-08
For advice on accessibility issues, the Agency consults its Accessibility Advisory Committee, made up of representatives from the community of persons with disabilities, the transportation industry and other interested parties.
The Agency's Accessibility Advisory Committee and Working Group...
Web page | 2025-12-19
The Agency determines the cost of capital rates to be used for the development of the Volume-Related Composite Price Index, under subsection 151(1) of the Canada Transportation Act.
The rates are approved each year in March for the upcoming crop year (August 1 - July 31).
Canadian National...
Web page | 2025-04-29
List of Arbitrators call out
The Canadian Transportation Agency is expanding its List of Arbitrators (List). As required by subsections 169(1) and 169.42(1) of the Canada Transportation Act, we periodically consult on the List’s composition and make revisions.
With the help of the ADR...
Web page | 2024-10-07
Watch the ASL video
ASL version of Accessible transportation complaints help line
Callers to the help line can have access to a staff member if they have questions relating to accessible transportation, or if they need help filing an accessibility complaint....
Web page | 2020-06-23
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
France Pégeot
Chair and CEO
France Pégeot was appointed Chair and CEO of the Canadian Transportation Agency (CTA) on June 1, 2021.
Highly committed to public service for over 35 years, and an agent of change within the organizations where she works, she has diversified management...
Web page | 2024-11-19
Alain Langlois
Chair
Alain Langlois is a transportation law expert who has spent most of his career providing strategic legal and policy advice to the Government of Canada on matters falling within Parliament’s legislative authority. His work has covered major infrastructure projects...
Web page | 2026-06-01
General Information – International and Domestic Carriers
What is a tariff?
A tariff is a schedule of fares, rates, charges and terms and conditions of carriage applicable to the provision of an air service and other incidental services.
What is a toll?
A toll is any fare, rate or...
Web page | 2026-06-04
Fred Gaspar
Vice-Chair
Fred Gaspar was appointed Vice-Chair of the Canadian Transportation Agency (CTA) in June 2026.
Fred joins the CTA from NAV CANADA where he served as Vice President and Chief Stakeholder Relations and Communications Officer. Prior to that role, Fred was...
Web page | 2026-06-02
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