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FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
Related content News release: New refund regulations now in force Highlights of the new refund regulations Air Passenger Protection Regulations (APPR) Air Passenger Protection: Know your rights APPR Guides Q1. What do the amendments require? Until...
Web page | 2022-06-22
Statistics 2021-2022
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2022-06-22
Standing Committee on Transport, Infrastructure and Communities - January 12, 2023
Background Opening remarks from Ms. France Pégeot (Chair and Chief Executive Officer, Canadian Transportation Agency) Thank you very much, Mr. Chair. I would like to thank the committee for the invitation to appear today. As you noted, I am accompanied today by Tom Oommen, director...
Web page | 2023-05-11
Statistics 2022-2023
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2023-07-04
Complaint and dispute resolution
*/ The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator. We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users. When disputes arise between transportation...
Web page | 2023-09-30
Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Questions and answers - Air travel complaints fee proposal
What's changed? Amendments to the Canada Transportation Act on June 23, 2023, established that airlines must pay a charge for the Canadian Transportation Agency (CTA) to recover a portion of the costs for processing an eligible air travel complaint. What is a fee proposal? When consulting with...
Web page | 2024-09-18
Airline labour disruptions – what passengers should know
Labour Disruptions The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations. Obligations A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04
Baggage
Complaints about baggage If your baggage has been damaged during your flight, or if it is missing, you should first report it to the carrier. The carrier's compensation limits for lost  or damaged baggage are set in its contract of carriage (its tariff). The Agency can help in ensuring the...
Web page | 2016-10-14

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