Agency site

Displaying 541-550 of 555 items.
Statistics 2015-2016
 Table of contents Overview Total rulings by Members Disputes resolved by the Agency Fostering compliance Providing consumer protection for air passengers Air travel complaints accepted for facilitation Number of complaints resolved (by carrier...
Web page | 2017-02-10
Air carrier tariffs posted on websites
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger. Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2026-01-13
Our organization
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal which contributes to a competitive, economic, efficient and accessible national transportation system. It operates within the context of the very large and complex Canadian transportation system. The...
Web page | 2023-12-21
Access to Information and Privacy
Completed access to information requests The Agency posts summaries of completed access to information requests processed by its Access to Information and Privacy (ATIP) group on the Open Information portal of the Government of Canada. Related information Sources of federal government...
Web page | 2025-10-17
National transportation system
The Canadian Transportation Agency keeps the national transportation system running efficiently and smoothly in the interests of all Canadians – those who work and invest in it, the producers, shippers, travellers and businesses who rely on it, and the communities where it operates – and the...
Web page | 2023-09-30
Accessible transportation Guidance and Resources
Featured resources Best Practices for Indoor Relief Areas for Service Dogs in Terminals International Working Group on Special Service Request Codes Take charge of your travel: Resources for...
Web page | 2022-11-07
Compensation for accessibility-related complaints
Amount of compensation the CTA can award for accessibility-related complaints Domestic flights In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award compensation for pain and suffering and compensation if an undue barrier or contravention of an...
Web page | 2026-03-03
Interswitching
What is interswitching? Interswitching is the transfer of traffic between two railway companies (railways). One railway takes a shipper’s freight part of the way between origin and destination. It then transfers the freight to a competing railway with which the shipper has made arrangements for...
Web page | 2025-10-22
Our mandate
The Canadian Transportation Agency (CTA) is an independent regulator and quasi-judicial tribunal with the powers of a superior court. It operates within the context of the very large and complex Canadian transportation system. The Canada Transportation Act includes the National Transportation...
Web page | 2023-12-20
Monetary Penalty Framework
Note On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended. On this page Enforcement actions Severity Levels Administrative Monetary Penalties (various maximum penalty amounts up to $25,000) Corporations Individuals...
Web page | 2026-04-01

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