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Compliance and Enforcement Policy
Note On April 1, 2026, the methodology for calculating Administrative Monetary Penalties was amended. On this page 1. Context 2. Scope and Objective 3. Guiding Principles 4. Roles and Responsibilities Designated Enforcement Officers Compliance Officers, Compliance...
Web page | 2026-04-01
Consultations
The Canadian Transportation Agency is committed to consulting with Canadians. Through consultations, the Agency gains a greater understanding of different perspectives from the public, stakeholders and experts and therefore develops more informed and effective policies and programs. For advice on...
Web page | 2025-10-31
Air travel complaints per 100 flights – by airline
Overview This dashboard provides Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the CTA per 100 flights operated by Canadian and foreign airlines. The Air travel complaints data is compiled by the CTA and will be...
Web page | 2025-11-28
Air travel complaints per 100 flights – by airline – October 2024 to September 2025
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during one of the quarterly periods. Airlines that did not meet these criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2026-04-10
Performance and statistics
Service standards Service Standards of the Agency Service standards for Air Service Licences Issued Fiscal year 2020–2021 Fiscal year 2019–2020 Fiscal year 2018–2019 Air travel complaints per 100 flights – by airline Air travel complaint...
Web page | 2026-04-15

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