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Displaying 111-120 of 125 items.
2024–25 Departmental results report: At a glance
... in its first full operating year, the complaint resolution office closed a record number of complaints – over 33,000 complaints in ... In its first full operating year, the Complaint Resolution Office closed a record number of complaints – over 33,000 complaints in ...
Publication | 2025-11-07
Departmental Results Report 2024–2025
Read a summary of the Departmental results report Copyright information © His Majesty the King in Right of Canada, represented by the Minister of Transport, 2025. ISSN 2561-2816 From the Chair and Chief Executive Officer France Pégeot Chair and Chief Executive...
Publication | 2025-11-07
Quarterly Financial Report for the quarter ended September 30, 2025
Management statement for the quarter ending September 30, 2025 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2025-11-26
Message from the Chair for the International Day of Persons with Disabilities - 2025
On this International Day of Persons with Disabilities (IDPD), the Canadian Transportation Agency (CTA) reaffirms its commitment to advancing accessible transportation for all Canadians. Transportation is more than just movement—it is connection, opportunity, and independence. For persons living...
News | 2025-12-03
Accessibility plan 2026-2028
Read the PDF (480 KB) How to use this document This accessibility plan outlines what we’ll do over the next 3 years to remove and prevent barriers for persons with disabilities. This plan is being published according to the requirements of the Accessible Canada Act. This plan begins...
Publication | 2025-12-30
Departmental Plan 2026-2027
On this page At a glance From the Chair and Chief Executive Officer (CEO) Plans to deliver on core responsibilities and internal services Core responsibility 1: Independent regulatory and dispute-resolution services for transportation providers and users Internal...
Publication | 2026-03-13
Organizational chart
Reporting to the Chair and Chief Executive Officer Vice-Chair and Members Chief of Staff Analysis and Outreach Branch Dispute Resolution Branch Determinations and Compliance Branch Enabling Services Branch Agency branches Led by the Chief Strategy Officer, the Analysis and Outreach...
Web page | 2016-04-01
Mandate, tools and values
The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. We oversee the very large and complex Canadian transportation system, which is...
Web page | 2017-01-16
Contact an enforcement officer
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca. You may also contact the...
Web page | 2025-05-14
Client Satisfaction Research 2009-2010
Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Client Satisfaction Research 2009-2010 Prepared by: Ipsos Reid Corporation Contract #: 94001-090009/001/CY POR #: 103-09 June 2010 Back to top Executive Summary Ipsos Reid was...
Publication | 2011-08-11

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