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Disclaimer: This document is not the official version of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to All Proceedings) (Dispute Adjudication Rules). This document is a reference tool only. It is not a substitute for legal advice and has no official...
Publication | 2023-09-30
Types of dispute resolution services
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation.
Possible outcome:
The officer works...
Web page | 2023-09-30
Rail and marine transportation
An Agency case officer assesses the issue and leads an informal exchange between the parties, usually by phone or email.
Type of disputes
Possible outcome
Rail
Marine
The case officer works with the parties...
Web page | 2023-09-30
Types of dispute resolution services
The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours.
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
complaints resolution office
Complaints Resolution Office
strengthening air passenger protection in canada ...
Web page | 2023-09-30
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
Opening Remarks
Relevant Legislation
Committee Members
Follow-ups from EC discussion of May 15th
Opening remarks from...
Web page | 2023-09-15
complaints office
Complaints Office
key issue scripts: standing senate committee on transport and ...
Web page | 2023-09-15
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
DRB Data
Accessibility Complaints Data
Comparison of CTA AMPs vs Other Organizations
Compliance Statistics
DRB Data...
Web page | 2023-09-15
office buildings expenses
Office buildings expenses
guide to railway charges for crossing ...
Publication | 2023-09-15
Table of contents
Introduction
Key Issue Scripts
Data
CTA Organizational Information
Additional Information
In this section
APPR vs EU vs US obligations table
Statement on Compliance and Enforcement Policy
AMP Scheme
Process of Investigation
Q and A...
Web page | 2023-09-15