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Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
November 9, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - Air Canada - $110,000 - Issuance: November 9, 2023 Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement Policy...
News | 2023-11-09
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
December 13, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - Air Canada - $52,500 - Issuance: December 12, 2023 Enforcing Compliance – enforcement actions and types of violations Compliance and Enforcement...
News | 2023-12-13
The Canadian Transportation Agency issues administrative monetary penalty to Air Canada for violations of the Accessible Transportation for Persons with Disabilities Regulations
December 21 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - Air Canada - $97,500 - Issuance: December 21, 2023 Compliance and Enforcement Policy The Canadian Transportation Agency (CTA) has issued an...
News | 2023-12-21
National Aviation Accessibility Summit - May 9, 2024
Opening Remarks – Chair and CEO France Pégeot Check against delivery Good afternoon, I am pleased to be with you today to discuss accessible air transportation for persons with disabilities. The Canadian Transportation Agency has three main responsibilities. We help ensure that the national...
Speeches | 2024-05-22
The Canadian Transportation Agency issues administrative monetary penalty to British Airways for violations of the Accessible Transportation for Persons with Disabilities Regulations
July 17, 2024 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - British Airways Plc - $75,000 - Issuance: July 17, 2024 Monetary Penalty Framework Compliance and Enforcement Policy The Canadian...
News | 2024-07-17
CTA to hold a technical briefing on the consultation process for proposed amendments to the APPR
Gatineau, Quebec, December 20, 2024 – Proposed amendments to the Air Passenger Protection Regulations (APPR) have been published in the Canada Gazette, Part I, for consultation. The Canadian Transportation Agency (CTA) will hold a virtual technical briefing to provide information about these...
News | 2024-12-20
Consultation on proposed amendments to the Air Passenger Protection Regulations (APPR)
The Budget Implementation Act, 2023, which was passed on June 22, 2023, modified the Canada Transportation Act (the Act), requiring updates to the Air Passenger Protection Regulations (APPR). As per the Act, proposed amendments were drafted after consultation with the Minister of Transport. On...
Consultation | 2025-03-07
Porter Airlines penalized for violations of the ATPDR
May 8, 2025 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $120,000 against Porter Airlines for violations of the Accessible Transportation for Persons with Disabilities Regulations (ATDPR). On...
News | 2025-05-08

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