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Transporting your mobility aid
ASL version of Transporting your mobility aid
Continue to the next video: Mobility aids at the terminal
Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05
1. Purpose
ASL version of this chapter
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This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air Passenger Protection Regulations:
airlines operating...
Publication | 2023-01-16
Read the pdf (507 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
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1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
The Accessible Transportation for Persons with Disabilities Regulations (...
Web page | 2023-12-06
Read the pdf (326 KB)
Watch the American Sign Language (ASL) videos
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: How to provide feedback
The Canadian...
Web page | 2023-05-05
Shippers have a right to access railway services in Canada under the Canada Transportation Act. This right is the Common Carrier Obligation and is a defining principle of Canadian freight rail service.
We support shippers by:
monitoring railway company level of services,
providing assistance...
Web page | 2023-01-23
Notice of extension
The Canadian Transportation Agency (Agency) accepts that Via Rail, WestJet, Air Canada, Air France, the National Airlines Council of Canada, the International Air Transport Association and Airlines for America require more time to file submissions to justify why the Agency...
Web page | 2023-02-13
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-02-01
February 1, 2023 – Gatineau, QC – Canadian Transportation Agency
Today, the Canadian Transportation Agency (CTA) published the quarterly update of the data dashboard for Air travel complaints per 100 flights by airlines for the period ending December 31, 2022. This dashboard provides Canadians...
News | 2023-02-01
Erratum:
The Canadian Transportation Agency has reviewed the Departmental Plan for fiscal year 2023-24 and has revised the fiscal years (headers), under the section “Core responsibilities: planned results and resources, and key risks” for the table under the subsection “Planned results for...
Publication | 2023-03-09