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Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-04-30
(A) On or about April 2, 2024 Bermudair Limited advertised the price of an air service on the website https://www.flybermudair.com/en without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(...
Enforcement Actions | 2024-04-25
(A) On or about April 2, 2024, 2320127 Ontario Inc. carrying on business as Slate Falls Airways advertised the price of an air service on the website https://www.slatefallsair.com without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian...
Enforcement Actions | 2024-04-25
(A) On or about April 13, 2024, British Airways Plc failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act.
Enforcement Actions | 2024-04-19
(A) On or about August 18, 2023, Air Canada failed to ensure that a member of personnel who has received training required by Part 1 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) also received, at least once every three years, refresher training that is suitable...
Enforcement Actions | 2024-04-15
(1) On or about September 21, 2023, at Winnipeg Richardson International Airport (YWG), Flair Airlines Ltd. failed to assist a passenger with a disability, who travelled on Flair Airlines Ltd. flight F8856 and had requested assistance in proceeding to the general public area, thereby contravening...
Enforcement Actions | 2024-04-11
(A) On or about October 11, 2023, at Dublin Airport, WestJet failed to permit a person with a disability to board in advance of other passengers, on flight WS5, when the person had requested assistance with boarding, locating their passenger seat or cabin, transferring between a mobility aid and...
Enforcement Actions | 2024-04-08