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Related content
Canadian Transportation Agency issues final decision about travelling with emotional support animals
Final Decision no. 105-at-c-a-2023
Preliminary Decision no. LET-at-55-2022
Accessible Transportation for Persons with Disabilities Regulations...
Web page | 2023-06-23
Watch the ASL videos
Transporting your mobility aid
ASL version of Transporting your mobility aid
Continue to the next video: Mobility aids at the terminal
Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05
Watch the ASL videos
Confirmation of training
ASL version of Confirmation of training and Space for your dog
Continue to the next video: Dog relief areas
Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05
Watch the ASL videos
Assistance while travelling
ASL version of Assistance while travelling
Continue to the next video: During your trip
Services available from service providers
You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities.
The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
Context
Related content
Accessibility Standards for CTA - CSA Group
B651-18 - CSA Group
CSA/ASC B651:23 - CSA Group New
CAN/CSA-B651.2-07 (R2022) - CSA Group
ASME A17.1-2016/CSA B44-16 - CSA Group
The Accessible Transportation for Persons with...
Web page | 2023-03-14
On June 25, 2020, the Canadian Transportation Agency's (CTA) new Accessible Transportation for Persons with Disabilities Regulations (ATPDR) came into force. They establish modern legally binding requirements for accessible services, technical standards for equipment, communications, training, and...
Web page | 2022-12-07
A compilation of reports, studies, initiatives and presentations related to accessible transportation.
Reports
Carriage of Emotional Support Animals On Board Transportation Equipment: Expert Report Commissioned New
Mobility Aids and Air Travel Final Report
Studies
Safe Securement and...
Web page | 2022-07-06
Amount of compensation the Agency can award for accessibility-related complaints
Since January 1st 2022, the maximum compensation for accessibility-related complaints has increased to $20,536.81.
In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award...
Web page | 2022-05-20
Watch the American Sign Language (ASL) video
ASL version of Accessible Transportation for Persons with Disabilities Regulations
This is an American Sign Language (ASL) video with no audio
The Canadian Transportation Agency (CTA) has built on its various...
Web page | 2022-03-14