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Displaying 1-10 of 540 items.
United Airlines Inc.
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 33 of the following violations, not providing Passengers with the minimum compensation referred to in...
Enforcement Actions | 2024-09-24
Air Liaison Inc.
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Air Liaison Inc. has committed 13 of the following violations, operating an air service, flight (DU900), (DU9000) (DU9200), ( DU9201)...
Enforcement Actions | 2024-09-12
Violations and assigned severity levels
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation. Enforcement officers monitor compliance with the following...
Web page | 2024-09-06
Airline labour disruptions – what passengers should know
Labour Disruptions The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations. Obligations A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04
WestJet
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), A designated Enforcement officer has issued a notice of violation believing WestJet has committed 7 violations, after being unable to provide a confirmed reservation in accordance with subsection 18(1), failed to, at the...
Enforcement Actions | 2024-08-27
WestJet
On or about April 25, 2024, at Toronto Pearson International Airport, WestJet failed to provide to a person with a disability any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the...
Enforcement Actions | 2024-08-16
Canada Jetlines Air passengers - Important information about cessation of air operations
If you are affected by Canada Jetlines' cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following: Passengers who have purchased a ticket for future travel with Canada Jetlines should contact their travel agent or transportation provider as soon as possible to...
News | 2024-08-15
Flair Airlines Ltd
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a Designated Enforcement Officer has issued a notice of violation believing Flair Airlines Ltd. has committed 53 violations, where they did not provide passengers with the minimum compensation referred to in subsection ...
Enforcement Actions | 2024-08-02
Porter Airlines (Canada) Limited
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a Designated Enforcement Officer has issued a notice of violation believing Porter Airlines (Canada) Limited has committed the 10 violations, where they did not provide passengers with the minimum compensation referred...
Enforcement Actions | 2024-07-29
British Airways Plc
(1) On or about July 25, 2022, at Vancouver International Airport, British Airways Plc failed to provide assistance services, on the request of a person with a disability without delay and in a manner that respected their dignity, to assist the person with disembarking flight BA85, thereby...
Enforcement Actions | 2024-07-17

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