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As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline.
If the airline does not respond to...
News | 2023-06-07
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to:
celebrate the valuable contributions and leadership of Canadians with disabilities;
highlight the work of people, organizations and communities...
News | 2023-05-30
Here is some important information for passengers whose flights may have been affected by the labour disruption at WestJet.
Related content
Know your rights
Flight delays and cancellations
Air Passenger Protection Regulations
The Air Passenger Protection...
News | 2023-05-16
May 1, 2023 – Gatineau, QC – Canadian Transportation Agency
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate...
News | 2023-05-02
April 27, 2023 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has announced its determination of the Volume-Related Composite Price Index (VRCPI) for the Canadian National Railway Company (CN) at 1.8295 and the Canadian Pacific Railway Company (CP) at 1....
News | 2023-04-27
April 20, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-04-20
Overview
The Government of Canada is committed to negotiating collective agreements that are fair for employees and reasonable for taxpayers.
However, bargaining groups representing approximately 159,000 public servants may be in a legal strike position as early as mid-April. These employees...
News | 2023-04-12
The Canadian Transportation Agency (Agency) is providing an opportunity for public comments on the application by Canadian National Railway Company (CN) to construct a 47 km spur track (the 'Line') west of the Village of Jansen, Saskatchewan and east of the Town of Nokomis, Saskatchewan. This Line...
News | 2023-02-27
February 14, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued administrative monetary...
News | 2023-02-14
February 13, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued administrative monetary...
News | 2023-02-13