Agency site

Displaying 201-210 of 529 items.
Notice to Industry: Applications for Exemptions from Subsections 115(1) and 138(3) of the Air Transportation Regulations (ATR)
1. Purpose This notice to industry outlines the Agency’s approach to considering applications for exemptions from the filing notice periods that apply to international air services, as set out in subsections 115(1) and 138(3) of the ATR. 2. Legislative references to the Canada Transportation Act...
Web page | 2020-07-17
Accessible transportation complaints help line
Watch the ASL video ASL version of Accessible transportation complaints help line   The disability community and persons with disabilities have tools available to help them exercise their right to an accessible transportation network. In support of the...
Web page | 2020-06-23
Interpretive Decision – Accessibility-related Applications
Decision No. 33-AT-A-2019 INTERPRETIVE Decision – Applications made pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA). On June 21, 2019 the CTA issued an interpretive decision (33-AT-A-2019) to inform passengers, transportation service providers,...
Web page | 2020-06-22
Legislation, regulations, codes of practice, standards and guidelines
The Agency sets out expectations for the accessibility of federal transportation. Our regulations provide clear, consistent, legally binding accessibility requirements for federally-regulated transportation. Our codes of practice set out standards for a minimum level of accessibility for persons...
Web page | 2020-06-22
Web Accessibility Statement
Watch the ASL video   ASL version of Web Accessibility Statement This is an American Sign Language (ASL) video with no audio End of ASL video - Web Accessibility Statement   The Canadian Transportation Agency (CTA) follows the Government of Canada’s...
Web page | 2020-06-19
American Sign Language version : Advance Notice/Supporting Documentation Requesting Services for Persons with Disabilities: A Guide
The following American Sign Language videos are alternate formats of the Advance Notice/Supporting Documentation Requesting Services for Persons with Disabilities: A Guide Alternate formats available PDF - Audio - ASL - LSQ Chapter 1 - Purpose...
Web page | 2020-05-01
COVID-19 and CTA Services
During these difficult times, the Canadian Transportation Agency (CTA) continues to maintain its normal operations while our employees practice social distancing. Our dedicated employees are working remotely and are available through electronic means to provide service. You can continue to request...
Web page | 2020-03-25
Statement on Vouchers
This non-binding statement on vouchers was issued on March 25, 2020, in the face of unprecedented and extraordinary circumstances impacting domestic and international air travel. Because the law does not require airlines to include refund provisions in their tariffs for flights that are cancelled...
Web page | 2020-03-25
Inquiry into complaints regarding reasons for flight delays or cancellations
Background The Canadian Transportation Agency (CTA) opened an inquiry into complaints from air passengers alleging that airlines were not accurately communicating the reasons for flight delays or cancellations. The inquiry focused on 567 complaints involving flights operated by Air Canada,...
Web page | 2020-02-21
Statistics 2018-2019
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2020-01-30

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