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(A) On or about August 28, 2023, Pacific Coastal Airlines Limited advertised the price of an air service in a marketing email sent by soarplus@pacificcoastal.com without including the point of destination of the service, thereby contravening paragraph 28(1)(b) of the Air Passenger Protection...
Enforcement Actions | 2023-10-03
(A) On or about September 27, 2023, Neos S.p.A. advertised the price of an air service on the website ca.neosair.com without setting out all third party charges under the heading “Taxes, Fees and Charges” thereby contravening subsection 28(2) of the Air Passenger Protection Regulations (APPR). (B)...
Enforcement Actions | 2023-10-03
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of...
Enforcement Actions | 2023-09-28
(1) On or about December 26, 2022, Air Canada failed to provide passenger (43N48E), affected by the cancellation of flight AC1963 scheduled to depart on December 26, 2022, the reason for the cancellation using the available communication method for which she had indicated a preference, including a...
Enforcement Actions | 2023-09-26
(A) On or about July 11, 2023, Arajet, S.A. advertised the price of an air service on the website arajet.com/ca/ without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air...
Enforcement Actions | 2023-09-22
(A) On or about August 4, 2023, Air Liaison Inc. advertised the price of an air service on the website airliaison.ca without including the total price or range of total prices for optional incidental services for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the Air...
Enforcement Actions | 2023-09-22
(A) On or about August 4, 2023, Air Saint-Pierre, S.A. advertised the price of an air service on the website airsaintpierre.com without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of...
Enforcement Actions | 2023-09-22
(A) On or about August 2, 2023, Flair Airlines Ltd. advertised the price of an air service on the website https://flyflair.com without including in the advertisement the total price or range of total prices of each optional incidental service offered for which a fee or charge is payable, thereby...
Enforcement Actions | 2023-09-22
(A) On or about August 3, 2023, Türk Hava Yollari Anonim Ortakligi made reference to an air transportation charge in an advertisement on the website www.turkishairlines.com without setting out the charge under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the...
Enforcement Actions | 2023-09-22
(1) On or about July 5, 2023, the Victoria Airport Authority failed to identify by tactile and Braille signage a designated area for service dogs to relieve themselves located outside the terminal across the road from Departures, thereby contravening paragraph 227(1)(a) of the Accessible...
Enforcement Actions | 2023-09-19