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CTA Initiatives to Advance Accessible Air Travel Internationally
Accessible transportation is an essential part of modern life and important for all Canadians. About one in five of Canadians has a disability, and this proportion is growing as the average age of the population rises. Air travel is global – but from one country to another, there are different...
Web page | 2020-08-26
Notice to Industry: Applications for Exemptions from Subsections 115(1) and 138(3) of the Air Transportation Regulations (ATR)
1. Purpose This notice to industry outlines the Agency’s approach to considering applications for exemptions from the filing notice periods that apply to international air services, as set out in subsections 115(1) and 138(3) of the ATR. 2. Legislative references to the Canada Transportation Act...
Web page | 2020-07-17
Effective December 28th, 2019 - Notification to Air Carriers of Upward Revision of the Limits of Liability Governed by the Montreal Convention
Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
What you need to know when your air travel is disrupted
CTA Air Travel Complaints If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following: Contact your travel agent or transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
All-inclusive air price advertising
Part V.1 of the Air Transportation Regulations sets out requirements for all-inclusive air price advertising. These rules help consumers easily determine the total price of advertised air services, and encourage fair competition among advertisers of air services. Help with implementation...
Web page | 2019-10-08
Air carrier tariffs posted on websites
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger. Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2019-09-05
Backgrounder – Amendments to the Air Transportation Regulations
Introduction Amendments to the Air Transportation Regulations (ATR) were finalized and published in Part II of the Canada Gazette on May 31, 2019. The regulations reflect input that the CTA heard from the public, the air industry, experts and other interested parties during consultations held...
Web page | 2019-08-13
Notice to Industry: Criteria to Determine What Constitutes an Air Service
Purpose This Notice is to inform the air industry, and other interested stakeholders, of a determination made by the Agency on the criteria it will apply to determine what constitutes an “air service”. Air service The Canada Transportation Act (Act) states that no person shall operate an “air...
Web page | 2019-08-09
Licences and charter permits
Air licence The Agency is the authority for Canada that issues licences to operate publicly available air services. The Agency issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from...
Web page | 2019-08-09

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