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Administrative Burden Baseline Count and Annual Updates (2023)
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2023-11-17
Departmental Results Report 2022-2023: Gender-based analysis plus
Section 1: Institutional GBA Plus Capacity Governance: The Agency continued fostering and maintaining a healthy, respectful workplace where every individual is treated with courtesy and dignity, harassment and discrimination are not tolerated, and different needs are accommodated. These core...
Web page | 2023-11-09
Departmental Results Report 2022-2023: Response to parliamentary committees and external audits
Response to parliamentary committees There were no parliamentary committee reports in 2022–23 requiring a response. Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development) List of...
Web page | 2023-11-09
Departmental Results Report 2022–2023: Reporting on Green Procurement
This supplementary information table supports reporting on green procurement activities in accordance with the Policy on Green Procurement. Context As of 2021, the Canadian Transportation Agency is bound by the Federal Sustainable Development Act and is required to develop a Departmental...
Web page | 2023-11-09
Air travel complaints per 100 flights – by airline – July 2022 to September 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-08
Air travel complaints per 100 flights, by airline, April 2022 to June 2023
Context The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-07
Access to Information and Privacy
Completed access to information requests The Agency posts summaries of completed access to information requests processed by its Access to Information and Privacy (ATIP) group on the Open Information portal of the Government of Canada. Related information Sources of federal government...
Web page | 2023-10-30
Complaints and disputes about marine transportation
Types of dispute resolution services Facilitation An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation. Possible outcome: The  officer works...
Web page | 2023-09-30
Mediation for disputes about federal transportation
Accessible, rail and marine transportation An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference). Type of disputes Possible outcome Accessibility (disability-related) Rail Marine...
Web page | 2023-09-30
Strengthening Air Passenger Protection in Canada
Related content News Release What We Heard Consultation on proposed changes Consultation Paper Air Passenger Protection Regulations Budget Implementation Act, 2023 Backgrounder Introduction The Air Passenger Protection Regulations (APPR) came...
Web page | 2023-09-30

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