Agency site
The Agency has set in place high service standards to ensure that it provides efficient and transparent service.
Our commitment
These standards state the level of performance you can expect from the Agency under normal circumstances. The Agency reports its results annually in its Departmental...
Web page | 2021-05-28
This report covers the 2020 to 2021 fiscal year. A fiscal year runs from April 1 to March 31.
On this page
Service Standards for Air Service Licences Issued
As part of its ongoing commitment to provide quality client service, the CTA has service standards stating the level of performance that...
Web page | 2021-05-27
Complaints about rail noise and vibration
The Canada Transportation Act authorizes the Agency to resolve complaints about noise and vibration related to construction or operations by:
federal freight railways or
public passenger service providers (including urban transit authorities). ...
Web page | 2021-05-19
Disclaimer
Personal statements
Please note that participant comments expressed during the public consultations events are considered personal statements and do not represent the official position of the Canadian Transportation Agency. All participants were given the option to make their oral...
Web page | 2021-05-05
April 29, 2021 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) has announced its determination of the Volume-Related Composite Price Index (VRCPI) for the Canadian National Railway Company (CN) at 1.4505 and the Canadian Pacific Railway Company (CP) at 1....
News | 2021-04-29
Procedures for adjudicating factual reviews of warnings issued under paragraph 180(b)(i) of the Canada Transportation Act (CTA) for contraventions of CTA Accessibility Regulations or the Accessible Canada Act
Where a Notice of Violation (NoV) that contains a warning is issued by a Designated...
Web page | 2021-03-31
All public Decisions, Determinations, Orders and certain Interim Decisions since 1988 issued by the Canadian Transportation Agency (formerly known as the National Transportation Agency) are published in this database. Some decisions are confidential and are not published.
Service standard
The...
Web page | 2021-03-22
Accessible pdf
The NRC, with the support of the CTA and Transport Canada, has developed expert guidance that sets out best practices for transportation service providers and travel tips for persons with disabilities during COVID-19.
National Research Council Canada
Flight Research...
Web page | 2021-03-09
Disclaimer : This is not a legal document. The explanations and definitions it sets out are for general guidance purposes only. For legal information, see the following legislation, regulations, and rules:
Canada Transportation Act, Part III (Railway Transportation), Part IV (Arbitrations...
Publication | 2021-03-08
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