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(A) On or about May 8, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.avianca.com) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening...
Enforcement Actions | 2023-06-19
(A) On or about March 19, 2023, at Vancouver International Airport (CYVR), Japan Airlines Co., Ltd. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number JL17, thereby contravening subsection 13(4) of the Air Passenger Protection...
Enforcement Actions | 2023-06-16
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 10 violations of failing to make available, in simple, clear and concise language, on a document on...
Enforcement Actions | 2023-06-08
(1) On or about May 10, 2023, Flair Airlines Ltd. failed to make available on a digital platform that Flair Airlines Ltd. uses to sell tickets (www.flyflair.com), the terms and conditions referred to in paragraph 5(1)(a) of the Air Passenger Protection Regulations, specifically information on...
Enforcement Actions | 2023-06-08
As stated in the Air Passenger Protection Regulations, passengers who feel that they have not received compensation or other entitlements that they should have received from Air Canada for recent cancelled flights should make a claim directly with the airline.
If the airline does not respond to...
News | 2023-06-07
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Web page | 2023-06-07
1. Context
The Canadian Transportation Agency (Agency) is an independent regulator and quasi-judicial tribunal that regulates over 1,500 service providers in the air, rail, marine and interprovincial bus sectors. Using a variety of tools the Agency supports and verifies the compliance of regulated...
Web page | 2023-06-06
(A) On or about May 2, 2023, Air India Limited did not set out an air transportation charge ("Carrier Imposed Surcharges (YQ)") under the heading "Air Transportation Charges" in the booking system found on the web site airindia.in/, thereby contravening subsection 28(3) of the Air Passenger...
Enforcement Actions | 2023-06-01
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to:
celebrate the valuable contributions and leadership of Canadians with disabilities;
highlight the work of people, organizations and communities...
News | 2023-05-30
The Canadian Transportation Agency (CTA) commemorates National AccessAbility Week which takes place May 28 to June 3, 2023. It is an opportunity to:
celebrate the valuable contributions and leadership of Canadians with disabilities;
highlight the work of people, organizations and communities...
Speeches | 2023-05-30