Agency site
Displaying 61-70 of 200 items.
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
The Canadian Transportation Agency keeps the national transportation system running efficiently and smoothly in the interests of all Canadians – those who work and invest in it, the producers, shippers, travellers and businesses who rely on it, and the communities where it operates – and the...
Web page | 2023-09-30
Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2023-09-30
Getting started
What is adjudication?
How adjudication works
How to submit an application
Managing your case
How to manage your case
Forms
Deadlines for filing
How to upload documents
Annotated Dispute Adjudication Rules...
Web page | 2023-09-30
The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator.
We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users.
When disputes arise between transportation providers...
Web page | 2023-09-30
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Most air travel complaints are about a carrier failing to apply a fare, rate, charge or term or condition of carriage set out in its tariff.
However, you can also file an air tariff complaint with the Agency if you believe that the terms and conditions of a tariff are unclear, unreasonable, or...
Web page | 2023-09-29
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of...
Enforcement Actions | 2023-09-28
(A) On or about July 11, 2023, American Airlines, Inc. failed to provide passenger (RFAJGY), affected by the delay of flight AA5020 scheduled to depart on July 11, 2023, at 12:00, the reason for the delay using the available communication method for which he had indicated a preference, including a...
Enforcement Actions | 2023-09-28
September 28, 2023 – Gatineau, QC – Canadian Transportation Agency
Related content
Administrative monetary penalty - American Airlines inc. - $51,000 - Issuance: September 28, 2023
Administrative monetary penalty - American Airlines inc. - $13,500 - Issuance: September...
News | 2023-09-28